Shipping policy

Shipping Policy

Elanaroma
Last updated: 11 October 2025

At Elanaroma, we aim to ensure your order reaches you quickly, safely, and exactly as expected.
Please review the shipping information below before placing your order.

1. Order Processing

  • Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

  • During busy periods (such as sales or holidays), processing may take up to 5 business days.

  • Once your order is dispatched, you will receive a confirmation email with tracking details (if available).

2. Shipping Rates & Delivery Times

United Kingdom

  • Standard Shipping: 2–5 business days

  • Express Shipping: 1–2 business days

Shipping costs are calculated at checkout based on order weight, destination, and selected shipping method.

International Shipping

  • Europe: 5–10 business days

  • Rest of the World: 10–21 business days

Delivery times may vary due to customs processing and local courier services.

📦 Note: Delivery times are estimates only. While we work with reliable carriers such as Royal Mail, DPD, and DHL, we cannot guarantee delivery times once the parcel has been handed over to the courier.

3. Order Tracking

  • A tracking link will be emailed once your order ships.

  • Please allow up to 24 hours for tracking updates to appear in the courier’s system.

If you experience issues with tracking, please contact us at info@elanaroma.com.

4. Customs, Duties & Taxes (International Orders)

  • International orders may be subject to customs duties, import taxes, or local fees imposed by the destination country.

  • These charges are not included in product or shipping prices and are the customer’s responsibility.

  • Customs delays are beyond our control.

5. Shipping Address Accuracy

  • Please ensure your shipping address is complete and accurate at checkout.

  • We cannot modify or reroute orders once they have been dispatched.

  • If a parcel is returned due to an incorrect or incomplete address, reshipping fees may apply.

6. Lost or Delayed Parcels

If your order has not arrived within the estimated timeframe:

  1. Check the tracking information provided

  2. Contact the courier directly for updates

  3. If the issue remains unresolved, email info@elanaroma.com with your order number

If the parcel is confirmed lost, we will offer a replacement or full refund.

7. Damaged or Incorrect Items

Please inspect your order upon delivery.

  • If your item arrives damaged, defective, or incorrect, notify us within 7 calendar days

  • Include your order number and clear photos of the issue

We will resolve the matter promptly by offering a replacement or refund.

8. Returns & Refunds

For full details, please refer to our Return & Refund Policy.

Summary:

  • Returns are accepted within 30 days for eligible, unopened items

  • We cover return shipping if the issue is due to our error

  • Customers are responsible for shipping costs for change-of-mind returns

  • All returns must be approved via email before sending items back

9. Holiday Shipping

During peak periods such as Christmas and New Year, delivery times may be slightly extended due to increased courier demand.
We recommend placing orders early to avoid delays.

10. Contact Information

If you have any questions regarding shipping, please contact:

Elanaroma
📧 info@elanaroma.com
🌐 https://www.elanaroma.com